At Yayoi Kusama Prints, customer satisfaction is important to us. Our artwork is produced on demand through our fulfillment partner, Gelato.
Made-to-Order Products
Because each print is produced specifically for your order, we generally cannot accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences, except where required by applicable law.
30-Day Damage Guarantee
If your artwork arrives damaged or defective, please contact us within 30 days of delivery. We will review your request and offer an appropriate replacement, refund, or other remedy.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the affected artwork
- Photographs of the packaging, when applicable
Incorrect Products
If you receive the wrong artwork, size, or format due to an error on our part, please contact us so we can arrange an appropriate resolution.
Order Cancellations
Contact us as soon as possible to request cancellation. Once production begins, cancellation may no longer be possible.
Refund Processing
Approved refunds are issued to the original payment method. The time required for funds to appear depends on your bank or payment provider.
Consumer Rights
Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.
Contact Us
To request assistance, visit our Contact Us page or email support@yayoikusama.com.