Welcome to the Yayoi Kusama Prints FAQ page. Find answers to common questions about our artwork, orders, shipping, and customer support.
What types of prints do you offer?
We offer three wall art formats: premium matte posters, canvas prints, and framed prints. Each format provides a different way to display colorful contemporary artwork.
Are your prints available in different sizes?
Yes. Our products are available in multiple sizes. You can select your preferred dimensions from the options on each product page.
What materials are used?
Our posters are printed on premium matte paper. Canvas prints use durable canvas material stretched over wooden bars. Framed prints combine printed artwork with a protective frame. Specific materials and options are listed on each product page.
How long does production take?
Our products are made to order. Production typically takes approximately 2–5 business days, although actual times may vary depending on the product and production location.
Do you ship internationally?
We offer shipping to supported international destinations. Available delivery options, costs, and estimates are shown at checkout.
Can I track my order?
When tracking is available, you will receive a shipping confirmation email containing your tracking details after your order has been dispatched.
What happens if my artwork arrives damaged?
We offer a 30-day damage guarantee. If your artwork arrives damaged or defective, please contact us within 30 days of delivery with your order number and clear photographs of the issue. We will review your request and arrange an appropriate solution.
Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel your order. Because our products are made to order, changes may not be possible once production begins.
Do you accept returns?
Because our products are printed on demand, we generally do not accept change-of-mind returns, except where required by applicable consumer protection laws. Damaged, defective, or incorrect items are handled under our Refund Policy.
How can I contact customer support?
For questions about products, orders, or delivery, visit our Contact Us page. You can also reach our support team at support@yayoikusama.com.